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Web Site FAQ

Here’s a starting point for answers to our most common questions.

Click here for instructions on updating your membership account →

Q. I’m getting an “invalid password” message. What do I do?

A. You may need to reset your password before you can log in. Click here to reset your password →

Q. How can I check the status of my membership?

A. To check on the status of your membership, use our handy Membership Status Tool. It will let you enter your email address and tell you if there’s a membership associated with it.

Q. How do I access the site’s member features?

A. With an active membership, upon login, you will have access to all the members-only features and custom tailored content.

Q. The Membership Status Tool says I’m not a member, but I’m certain I am. What do I do?

A. Contact us by the contact form or email directly to Frank@fcci.org or CSR@fcci.org and we’ll straighten that right out for you. We have a few member accounts that are not associated with email addresses. We should still have your membership on file, but you won’t be able to access your membership account until we attach an email address to it.

Q. My membership is “on hold”. What does that mean and how do I fix it?

A. This can happen if your credit card has expired or if the new payment system doesn’t have your payment information on file. To fix this:

  1. Visit your account page
  2. Add a payment method to your account.
  3. Find the failed charge attempt under “Recent Orders”.
  4. Click the “Pay” button next to the failed charge attempt (see screenshot below).
  5. Use your saved payment information to pay for the Membership renewal.

This will ensure that your information is safely and securely on file, and future Membership payments are made automatically.

FAQ Example: Pay On-Hold Membership

Q. The website says my membership is “on hold”, but I’m still getting charged for my membership.

A. Contact us by the contact form or email directly to Frank@fcci.org or CSR@fcci.org and we’ll straighten that right out for you.

FCCI is a 501(c)3 organization. Your membership is a charitable donation that help us provide business leaders like you with the tools to transform their businesses into a Christ-first force for marketplace ministry.