New Site FAQ
ALL MEMBERS: UPDATE YOUR PAYMENT INFORMATION!
On September 22, 2015, we launched an all-new website. While we were able to import all existing FCCI accounts and memberships, we also needed to modernize our payment processing technology. This means that the new website doesn’t know about any earlier payment arrangements you may have with us already.
Although your membership isn’t at risk, you will lose access to the all the new members-only website features unless you update your payment and membership information on your account page. Once completed, you’ll be entirely on the new payment processing system and you’ll be able to continue using all the great new online membership features.
Q. Help, I’m having trouble logging in!
When launching the new website we also changed the way security works. As a result, you probably need to reset your password before you can log in. Click here to reset your password →
Q. How can I check the status of my membership?
To check on the status of your membership, use our handy Membership Status Tool. It will let you enter your email address and tell you if there’s a membership associated with it.
Q. How do I access the new site’s member features?
When you have an active membership, the website will “magically” allow you to access all the new members-only features and custom tailored content.
If you’re already a member, just log in and make sure your payment information is up-to-date.
Note that you may need to visit the Lost Password page to create a new password before you can log in. If you’re having trouble accessing your account or resetting your password, you can also use the Membership Status Tool to see if our system has a Membership record for your email address.
Q. The Membership Status Tool says I’m not a member, but I’m certain I am. What do I do?
Contact us and we’ll straighten that right out for you. In the past, we didn’t require that members provide us with an email address, so we have quite a few member accounts that aren’t associated with an email addresses. We’ll still have your membership on file, but you won’t be able to access your membership account until we attach an email address to it. Use the Contact form to let us know and we’ll fix that for you right away.
Q. My membership is “on hold”. What does that mean and how do I fix it?
This can happen if your credit card has expired or if the new payment system doesn’t have your payment information on file. To fix this:
- Visit your account page
- Add a payment method to your account.
- Find the failed charge attempt under “Recent Orders”.
- Click the “Pay” button next to the failed charge attempt (see screenshot below).
- Use your saved payment information to pay for the Membership renewal.
This will ensure that your information is safely and securely on file, and future Membership payments are made automatically.
Q. The website says my membership is “on hold”, but I’m still getting charged for my membership.
The new website operates on a different payment system than the old website. For your security, these systems are kept completely separate from one another. When you update your payment information on the new site, we remove your data from the old system. However, until you add your information to the new system the new site won’t know that your membership is current, although the old system will continue to function separately.
If for any reason you believe you are being double-charged, please contact us so that we can fix this for you right away.
Member Status Tool
Not sure about your membership status? Enter your email address below to find out more.